Refund policy

In case of a damaged product or a manufacturing error, Quip offers a free replacement or a refund (Please note that Quip offers refunds only for the full product value itself, not including the shipping) if you contact us within 30 days of product delivery. Please note that Quip will not be held responsible and will not offer redeliveries or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a redelivery with an extra charge or a partial refund. In case of a refund, it may take up to three business days for the request to be approved by Quip. The funds can then be returned to your bank account, which may take up to 10 business days to process, depending on your bank. If your billing currency is not USD, the refund is sent directly to your original payment method, which can take 3-10 business days to appear in your account.